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FAQ
Welcome to Pergola FAQ.
Pergola application
How can I get started with Pergola?
In Pergola, every application you work with is called a ‘project’ and every instance of it is called a ‘stage’.
Thus, you start by creating a project and, inside of the project, you create a stage.
Then you start a build and release the build after it is finished successfully to the stage. Done.
For a more detailed description, please refer to https://docs.pergola.cloud/docs/gettingstarted/
Why should I sign up to Pergola?
Because Pergola allows you to host your applications easily, fast, securely and cost-efficiently.
Is there a free option to use Pergola?
Absolutely. You can work on existing projects of your friends and colleagues without any costs for you. Please just sign up to https://console.pergola.cloud and ask your friend or colleague to add you as a project member.
If you want to host your own projects, you can explore the benefits of a paid subscription with our free trial period.
Can I sign in with my Microsoft or Google Account?
Yes, we also support Github.
Where do I find technical documentation?
Pergola documentation is available at https://docs.pergola.cloud/docs/overview
Subscription
How do I sign up for Pergola?
Just head over to https://console.pergola.cloud and sign up with your favourite account.
Alternatively, you can directly start a subscription at https://pergola.cloud/pricing/
How do I change my subscription?
Please navigate to your Profile Page https://console.pergola.cloud/profile/me and click on ‘Manage Subscription’ in the Subscription section of the page.
You will be forwarded to your personal billing page on Stripe, our payment provider.
There, you can click on ‘Update subscription’. Choose a new plan or switch between monthly and annual payment.
Should I choose a monthly or annual plan?
We recommend a monthly plan to get started with Pergola.
If you start using Pergola to host your first application, most users opt to upgrade to the annual plan to gain additional discount.
See ‘How do I change my subscription?’ in this FAQ for details on changing your plan.
Where can I find my invoice?
Please navigate to your Profile Page https://console.pergola.cloud/profile/me and click on ‘Manage Subscription’ in the Subscription section of the page.
You will be forwarded to your personal billing page on Stripe, our payment provider.
There, you can browse your invoices in the Invoice History section. To download an invoice, click on the corresponding row.
How do I cancel my subscription?
Please navigate to your Profile Page https://console.pergola.cloud/profile/me and click on ‘Manage Subscription’ in the Subscription section of the page.
You will be forwarded to your personal billing page on Stripe, our payment provider.
There, you can click on ‘Cancel subscription’.
Please be assured, that you can still access Pergola until your regular subscription period ends. Your Pergola applications and data will be available until then. You can reactivate your subscription at any time if you change your mind.
Payment
How do I update my billing information and payment method?
Please navigate to your Profile Page https://console.pergola.cloud/profile/me and click on ‘Manage Subscription’ in the Subscription section of the page.
You will be forwarded to your personal billing page on Stripe, our payment provider.
There, you can manage billing information like address or your payment method.
When are payments charged?
Subscription fees are charged at the beginning of the monthly billing cycle.
Usage based fees are collected per minute. At the end of each monthly billing cycle the total will be calculated and billed in arrears.
No fees are charged during the trial period.
Can I add my VAT number?
Please navigate to your Profile Page https://console.pergola.cloud/profile/me and click on ‘Manage Subscription’ in the Subscription section of the page.
You will be forwarded to your personal billing page on Stripe, our payment provider.
There, you can manage your VAT number as part of your billing information.
Why was my payment declined?
There are several reasons your card may have been declined when trying to process this transaction. While we don’t receive detailed information from issuing banks regarding the specific reasons for a decline, there are several common factors that may contribute to this issue. A few ideas to try are:
Verify Billing Address
Ensure that the billing address associated with your payment method matches the address on file with your bank. Even minor discrepancies, such as a missing accent mark or a misspelled street name, can trigger a decline.
Complete 3DS Verification (if applicable)
If your transaction requires 3D Secure (3DS) verification, ensure that you have successfully completed the authentication process. This may involve entering a one-time password sent to your registered mobile device or confirming the transaction through your bank’s app or website.
Use an Accepted Payment Method
We accept credit cards and debit cards in most countries.
Confirm Sufficient Funds
Verify that your payment method has sufficient funds to cover the total amount of your purchase. If you’re unsure about your account balance, we recommend contacting your bank directly for assistance.
Retry the Payment
If you have access to another payment method, consider using it to complete your purchase. It may be worthwhile to attempt the transaction again at a later time as temporary technical issues or network disruptions can sometimes cause declines, which may resolve on their own.
Contact Your Bank
Reach out to your issuing bank directly to inquire about the reason for the decline. They may be able to provide additional information or insights that can help you resolve the issue.
If you’ve tried the troubleshooting steps above and are still encountering difficulties, please don’t hesitate to contact our support team for further assistance.
What payment gateway do you use?
Pergola uses Stripe as payment gateway.